Bangladesh Telecommunication Regulatory Commission (BTRC) has concentrated on ensuring quality of services (QoS) for mobile phone users in 2019 as it has attained significant achievements in last year.
Bangladesh stepped in 4G era and member of elite satellite owners’ club, introduced much awaited mobile number portability (MNP), conducted successful test of 5G and many more but the regulator has to do lot for consumer’s satisfaction in terms of call drop, mute call, unwanted promotional activities and data connectivity disruption.
BTRC Chairman Md Jahurul Haque said: “Ensuring QoS for the satisfaction of the mobile phone users is our key focus in this year. We must ensure it and
to do so, if necessary, legal action would be taken.”
Mentioning that BTRC has achieved tremendous success in last year, he said: “Rather than talk, BTRC shows everything in works. That’s why we have taken
the QoS as challenge for this year.”
Stating that BTRC has set some parameters for the QoS, he said: “A consultancy firm with our own equipment is running a survey to know the actual scenario across the country.”
“Based on the result on those parameters, we will set next course of action to ensure the QoS. . .there will be no mercy for the case of QoS,” added the chairman.
Jahurul Haque also hinted that they would introduce ranking system for the mobile network operators on the basis of the parameters of QoS.
Turning on the achievements in 2018, he said BTRC has launched country’s first satellite Bangabandhu-I, introduced 4G services and MNP, boost revenue earning by Taka 2,378 crore, conducted successful test of 5G, issued tower sharing license, QoS regulation, significant market power (SMP) and incorporation of Bangla Domain as well.
“Anyone can judge in terms of works what BTRC has done last one year,” added the chairman.
On the other hand, BTRC opened complain received cell and introduced short code number to hear complain.
Jahurul Haque revealed: “In 2018, we received a total of 2,947 complains and solved 2,848 immediately.”-BSS